Returns and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at (Info@TransmuteAthletics.com) or using our Contact Us page. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at (Info@TransmuteAthletics.com), or using our Contact Us page. 

Damages and Issues With Your Product

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right for you. 

Exceptions / Non-returnable Items

At this time, all sales on custom clothing items are final. No refunds / returns will be authorized. 

Exchanges / Replacements

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund. Damaged goods must be reported with supporting photos within 48 hours of receipt. 

Note: Customers may have to pay for return shipping in some cases